Please follow this guide when claiming warranty repair of room panels
- Verify that the panel is broken by taking corrective action according to table 1. below
|
LED colour |
Screen |
Problem due to/ behaviour |
Solution |
|
No LED lights |
|
1. Port down in switch. (If errdisable recovery not set) 2. Cable glitch (RJ45 contact). 3. Broken cable. |
1. Open port. 2. Detach and attach cable and check if contact is broken. 3. Let electrician measure cable with fluke to see if something is wrong. |
|
Weak green |
Showing non-synchronized calendar
|
1. USB communication error, USB permission lost. 2. No Ethernet connection, no IP-address |
1. Press Setup USB 2. If “Can´t open USB” restart panel. 3. If “Can´t locate device” detach and attach Ethernet. 4. If all OK but no IP (see connection settings) the installation must checked. |
|
Weak green |
Black screen (sometimes with white battery) |
Turned off and most likely discharged. |
Detach and attach the Ethernet cable. Wait until the green battery appears which indicates the battery level. Turn on by pressing reset button for six seconds. |
|
Any |
Frozen (Date and time not synchronized) |
App-crash. |
1. Hold down reset button until screen is black. Detach and attach Ethernet to be able to start panel. |
- If this does not resolve the issue, you will need to send the panel for repair.
Please supply details as requested below and include a printout of this form in the shipment.
If you have not already done so, make sure you have a valid ticket number in our support system for this warranty claim by sending an email to support@flowscape.se describing the problem.
Ship the faulty panel to the following address using a method that provide a tracking no and supply tracking number and carrier in this support ticket. This needs to be done within TWO weeks after receiving this instruction, after this date the RMA will be invalid and you will need to apply for a new RMA number.
When performing repairs there is always a risk that any information stored will be wiped, please document any settings before sending in the unit. The MAC address may also change.
We currently recommend NOT to use PostNord, as we experience delays when using this method.
Flowscape AB
RMA # 4224
Saltmätargatan 8
113 59 Stockholm
SWEDEN
Please fill in the return address below:
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Please also provide a contact email for any questions that may arise.
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I understand that I will be debited a faultfinding fee if I have failed to try the faultfinding steps above and this corrects the problem. I also understand the above fee will apply if the repair is deemed to be outside warranty.
Signed:
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Block Letters
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Date
YY/MM/DD
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