In C-One, case is the starting point for communication and collaboration. When you want to collaborate around a current event, incident, or topic, a case is equivalent to social media's "group chats". In case, you can chat with other users and share photos, videos, files, and other types of media.
Under Info, you can:
- View users and groups assigned to the Case
If you have been assigned the right to change information in the Case, you may:
- Change Access and Priority Level (Requires Right)
- Change Case Name and Case Type (Requires Right)
- Add groups, users, and official documents (requires rights)
HANDLING YOUR TASKS
With tasks, you can set up reports in a Case on a list of actions. It helps you to follow which user in a Case actually fixes a particular report and what status it currently has.
Both the number of possible action status and what they are called is flexible, but it may be "to do", "under execution" and "complete".
Under the Actions tab you will find all reports that are in the Actions list. Here you can easily change the current action status.
As a C-One Administrator, you can load official documents into a document database. These documents can then be linked to Case and can be found under the "Files" tab. This allows you to easily access important information as a user.
Click on the document to read the content.
The map gives an overview of the geographical information within the Case. Here you can see:
- Where active users are
- Where the reports have been created
- created map pins
Below the map you can find active users within the Case, and where the reports submitted were created.