Understanding cases

In C-One you have cases as the starting point for collaboration. When you want to collaborate around a current event, incident or a subject matter, a case is the equivalent to any social media "group chat". 

In a case you can chat with other users and share pictures, videos, files and any other type of media.

 

But it is also more than that. The purpose of a case is to also apply structure and certain rules to your team collaboration. Your organisation can qualify what users can do and see in a case.

 

The first level of qualifying access to a case is simply being added as a member of a case or not. Only if you are a user in a case you can see the case and it´s content.

 

The second level of qualifying your case access is to limit what you can do and see when you are a member in a case. These limitations depends on your user role in C-One and what system permissions are associated with your user role.

 

Here is a list of permissions that can be limited/ extended for your user role in a case:

• Start a new case
• Add/ remove users in a case
• Add reports to a case
• Chat in a case
• Access to specific content in a case; by setting user access level
• A user´s role can be changed for a specific case

Although there might be users with different roles in a case, they can still collaborate in the same case. And if a user would need changed permissions in a specific case, you can up- or downgrade a user´s role in a specific case.

All users in a case are automatically notified when they are added or removed from a case and when reports are added in a case.

Address a specific user

You can address a specific user in a case by adding @followed by the user´s name (system id). This will notify only the specific user, but all users in the case will still see the message.

All actions and content in a case are logged and auditable. The complete case history can be printed or converted to a pdf for further action. 

Edit/delete a comment in a case through the app

You can edit or delete your latest comment in a case through the app by selecting the comment.

NOTE! If a comment has been changed or deleted, it will show in the Case history.