Handle users

In C-One, you handle users in the admin-view in the menu tab users.

Adding new users in the C-One

We have written a separate article that describes how to add new users in the C-One.

Forgot password

If a user has forgotten their password, either you as administrator have two different options of how to give the user a new password, or the user can reset her own password.

You send an email link and a code to the user:

• In the admin view, click on the menu tab users.
• Select the check box for the user you want to reset the password for.
• Click the reset password / reset invitation button. The user will now have an email with a link and a code. The link goes to a page where users enter their user id, enter a new password and enter the verification code.

Create a new password for the user:

• In the admin-view, click on the menu tab users.
• Click on the user you want to provide a new password.
• In the users wizard, you first type your own password.
• Enter a new password for the user and confirm it.
• Click submit.

The user himself requests a new password in the app:

• The user clicks the forgot password text on the app's login page on the phone.
• The user will now receive an email with a link and a code. The link goes to a page where users enter their user id, a new password and the verification code.

Block (disable) or enable a user:
By disabeling a user in C-One, the user can no longer log into the system.

• In the admin view, click on the menu tab users.
• Select the check box for the user you want to block.
• Click block.

 If you want to allow a blocked (disabled) user in the system again:

• Click on the user you want to enable.
• In the user wizard scroll down to block status.
• Select enabled in the menu.
• Click submit and the user is enabled again.

Change the language settings for a user

Both SAM and the app allows you to change language settings. Currently C-One is available in the following languages:
     Swedish (sv)
     English (en)

Change language in SAM:

• In the admin-view, click on the menu tab users.
• Click on the user who´s language setting you want to change.
• In the user wizard, select preferred language in the language menu.
• Click submit.

Change language in the app:

In the app, your language setting depends on your phone language setting. Language settings are usually found under settings in your phone.

• On Android, select language and input, set your language.
• On iPhone, select general, language and region, set your language.
  

Add and change a user phone number

• In the admin-view, click on the menu tab users.
• Click on the user who´s phone number you want to add or change.
  
• In the user wizard, enter the phone number in the phone number field.
  
• Click submit.

 Add and change a user e-mail

• In the admin-view, click on the menu tab user.
• Click on the user who´s e-mail address you want to add or change.
  
• In the user wizard, type your e-mail address in the e-mail field.
  
• Click submit.

Add and change a user profile picture

• In the admin-view, click on the menu tab user.
• Click on the user who´s profile picture you want to add or change.
  
• In the user wizard, click the image field to upload a picture from your drive.
  
• Click submit.

Change user role within a case

A user's role can be changed for a particular case, which affects the user’s access and functioning. For deeper understanding about roles, read manual here. If a user's role is changed within a case, the new role will only be active within the case.

Do the following;

• Click on the menu tab ”case”
• Choose case you want to edit
• Click on the 3-dot menu
• Click on ”Edit case”

• Select a new role by clicking the role box to the right of the user's name
• Click submit to confirm all changes

Change profile information as a user

A user can update their own public data in the app if their role gives access to those functions. Read more about roles HERE. If you wish to give a user or a group of users this right, it can be changed by updating the role.

• Switch to admin-view
• Click on the menu tab roles

• Choose role you want to edit
• Go under ”content manage permissions”
• Mark the columns that allows user to update their own public data.
• Note! If a role is changes in role settings, it will change for all users with that role.

• Save settings by clicking ”submit” at the top of the page.