Handle priority levels

You create new and modify priority levels in the admin-view. Go to the menu tab priority levels.

Create a new priority level

You change a priority level in the admin view.

•      Click on the menu tab priority level.

•      Click add
•      Give the access level a unique name.
•      Select a color for the priority level.
•      Enter the order of priority for the level.
•      Mark the checkbox if the priority level should have an alarm.
•      Click submit.

Set alarm on a priority level

To create extra attention for a priority level, you can set an alarm associated to the level. It provides a distinct notification within the app for users who are involved in the case.