Priority level is an option to convey the importance of a report or a case is. It is possible to associate a special alarm notification to a priority level in order to convey that a report or case is of the highest importance.
Priority level can be set on a report and on a case.
It is possible to have have unlimited number of priority levels in C-One, but practically it is difficult to manage more than 3-5 levels. Priority levels are hierarchically ordered. You name your own priority levels, but names are limited to a maximum of 2 characters.