In C-One a case is the basis for communication and collaboration. When you want to collaborate on a current event, incident or around a subject matter, a case is the C-One equivalent to social media "group chats". In a case you can chat with other users, and share photos, videos, files, and other types of media.
But you can do more than that. The purpose of the case is also adding structure and rights to improve the coordination of communication and collaboration in your team. Your organization can control which users are able to do and see what in a case.
Only users in a case can see the case story
The first level is to simply control the availability of a case. It is only as a user in a case that you can see the case and its contents.
The second level is to control what you can do and see in case you are in is through your user role and your access level.
Here is a list of the permissions that can be controlled by your user role in a case:
- Start a new case
- Add / remove users in a case
- Adding reports in a case
- Chat in a case
- Access to specific content in a case; by access level
- A user's role can be changed for a specific case
The user in a case notified
All users in a case are automatically notified when they are assigned to or removed from a case and when reports are added to a case.