Handle reports

Here is how you handle reports:

• Select a report by clicking on it. The chosen report´s details will open to the right.
• Now you can click the 3-dot menu to access different report options.
• Click the Cases: 1 link to see any cases that the report has been assigned to.
• In the textbox you can write a report comment. It is a comment that will be associated with the report.
• Use the # button to add fast comments.
• You can use the adjustment icon to rotate the picture or video in the report.

Report menu 

• Edit report to change the access and priority levels of the report.

• Assign a report to an existing case.

• Assign to new case. Read about creating a new case HERE. 

Acknowledgements

• Request ack. or revoke acknowledgments on the report in the three-point menu.

Start a chat with a user

If more information about a report is needed, you can comment and chat with the user directly in the report.

• Click on the menu tab reports
• Choose report
• Write a message or read a message
• Click send to message the user

If the report is signed to a case, the chat can still be seen and you can continue with the dialogue.

• Click on the name of the report
• A new window will open in your browser
• Write a message or read a message
• Click send to message the user

Send comments and chat messages

Send comments and chat messages can be done by clicking "CTR + enter" on your keyboard instead of clicking "send"