Request or reply to acknowledgements in SAM

Adding a report in C-One you can ask recipients to acknowledge receiving the report. Then you know that your message has been seen.

You can add up to five different options for acknowledgements of your own choice; e.g "Read" or "Accept / Decline".

Request acknowledgements

You request an acknowledgment on a report in the SAM-view:

• Click new report.
• Check the box request response.

Reply to an acknowledgment

You reply to an acknowledgment in a report in the SAM-view:

• Click on the report requesting acknowledgment. The red symbol indicates a report requesting acknowledgment.
• Click on the answer and select options.