My T230 room panel doesn't work. How do I troubleshoot?

LED colour

Screen

Problem due to/ behavior

Solution

No lights

Black

1. No power

2. Port down in switch.

3. Cable glitch (RJ45 contact).

4. Broken cable.

1. Check that you have power.

2. Open port.

3. Detach and attach cable and check if contact is broken

4. Make sure cable is not broken

Green

Black

Turned off

Try starting the room panel by pressing the reset button in the top for around 10 sec. If that does not help try detach and attach the Ethernet cable. 

Any

Frozen
(Date and time not synchronized)

App-crash.

1. Hold down reset button until screen is black. Detach and attach Ethernet to be able to start panel (restart with paperclip).

Any

Slightly wrong time

Google timeservers cannot be reached.

Open port 123 for UDP packages

Any

Grey and message is  “no connection”

1. No IP address received.

2. No certificate on server.

1. Log into panel, scroll down and choose “network test”.

2. Contact your IT, to see if certificate is still valid.

Also try to do a

Short reset , hold the reset for 5 seconds.

Also try to do a

Long reset (30 seconds)