Outlook add-in v 1.0.1 - Troubleshooting guide

Using an Outlook client? Please ensure that you have Outlook version 1903 or newer and Windows version 1902 or newer.

• Yes /
  • Outlook version 1902 or below? Please upgrade or contact your IT department for help.
    • (Outlook -> File -> Office Account -> About Outlook -> Version)
  • Windows version 1901 or below? Please upgrade or contact your IT department for help.
    • (Windows Settings -> System -> About -> Windows specifications -> Version)
• No? Proceed below.

To troubleshoot further, please use O365 online.

• Please empty the cache of your webbrowser (or start in incoginto (Chrome)/inPrivate (Firefox)).
• Is the plugin "Flowscape Room Finder" visible?
  
  Yes: Port 9008 might not be open in the company firewall. Contact your IT department.
  No: "Manifest.xml" has not been distributed correctly. Contact your IT department.