Mobile App
I can’t log in, (Mobile & Desktop App)
This issue can depend on several factors:
- Make sure that you have entered your Active Directory username
- Make sure that you have entered the correct password
- That you are using the correct network (if your company’s preset for Flowscape to work is based on a specific network and potentially a VPN connection)
- If all of the above is correct but the problem still stands, please contact the system administrator
Room Panels
I lost my meeting room booking after the meeting had started – why?
You must check-in on the Room Panel outside the meeting room before the meeting starts – otherwise your booking will be canceled 15 minutes after the meeting start time
Why is the Room Panel frame yellow?
The Room Panel frame shines a yellow light on two different occasions:
-
When the room is booked but the meeting hasn’t started yet
-
The room is occupied by someone who hasn’t booked it
Why can’t I cancel the Instant Meeting I just booked via the Room Panel?
Wait approximately 30 seconds for the system to sync with Exchange, then try to cancel the meeting again
I want to book a room but all the rooms on the Flowmap are grey – why?
This means that the system isn’t connected to Outlook – please contact the system administrator
My roompanel shows a battery icon
You can try to reboot it by following this procedure:
- Disconnect ETH/PoE cable
- Press reset
- Reconnect Cable
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